Accessibility audit and EAA conformance for online stores
The compliance deadline passed on 28 June 2025. The act requires an assessment of whether a service meets the accessibility requirements. I find where your store falls short of them, and show you what to do about it.
Who the act applies to
The Polish act of 26 April 2024 on ensuring compliance with the accessibility requirements of certain products and services (Journal of Laws 2024, item 731) implements EU Directive 2019/882, known as the European Accessibility Act.
The obligation covers, among others:
- e-commerce, meaning online storesthis page is written for you
- retail banking
- telecommunications services
- passenger transport
- e-books and services distributing them
- audiovisual media services
Microenterprises providing services are exempt from this obligation.
Supervision rests with the President of the PFRON Management Board and the market surveillance authorities for each sector.
Free analysis
The first step towards accessibility
I go through a few key screens of your store: keyboard operation, the contact form, and the checkout process with a screen reader.
You get a single A4 page listing the specific barriers I found, and which of them sit on your e-commerce platform’s side.
This is not an audit or a conformity assessment. It is a first look, on the basis of which you decide whether to go further.
PriceFree, no strings attached.
Book a free analysisWCAG 2.2 audit and conformity assessment
PriceFrom 1,500 PLN net for a package of up to 10 pages.Each additional page: 150 PLN net.
What you get:
- Automated and manual testing.
- Screen-reader testing with NVDA and VoiceOver.
- A keyboard-only operability check.
- A PDF report with issues ordered by priority.
- For every non-conformance: what is wrong, why, and who can fix it.
- A drafted accessibility statement.
- A call to walk through the results, included as standard.
The site owner publishes the statement
The accessibility statement is published and maintained by the site owner. I draft its content as of the day the audit closes.
Some barriers come from third-party systems
Your e-commerce platform, payment gateway or embedded widgets can be the source of issues you have no direct control over. Those go into the report with a note on who to approach about them.
Implementing the fixes
I implement fixes on your site, billed by the hour: 250 PLN net per hour, against a cap agreed before we start.
Before quoting I look at the admin panel and the code, so I can tell you plainly whether repairing is worth it or a new site would cost less.
If your team is to maintain conformance on its own, I also run training. Accessibility training
Common questions
How long does an audit take, and when do I get the report?
Up to 7 calendar days from the moment I have access to the store. Exactly how long depends on the complexity of the store, its particulars, and how quickly access to the environment can be arranged. The free analysis comes back within 24 hours.
My store runs on an off-the-shelf platform. Is an audit still worth it?
It is, because most barriers do not sit in the backend. On a hosted platform you can fix alt text on product photos and banners, colour contrast, heading structure, form labels and error messages, keyboard operation, a visible focus indicator, target sizes, and the accessibility of the checkout, which is where a store loses the most. The report is split in two: what you can fix yourself, and what has to be raised with the platform vendor.
How does the audit differ from the free analysis?
Scope. The free analysis is general: I check the most important elements of the site and send the findings back within 24 hours. The audit is detailed: I check the site across many aspects of accessibility, including how it behaves under a screen reader, and it ends in a report with specific fixes.
Who prepares the accessibility statement?
A statement can only be issued once accessibility has been assessed, because it reports the results of that assessment. The order is therefore fixed: the audit first, then the wording of the statement, then publication on the site. I draft the wording, you approve it before it goes out, because it is published under your company name. You are not handed an empty template to fill in yourself.
Does the audit have to be repeated after changes to the store?
The report describes the state of the store on the day it was written. Anything implemented later falls outside its scope. The accessibility statement reports that same state, so after a significant change to the service it stops being reliable until you have it checked again. If the changes are made by a company other than Zerobar, the audit stops being current.
A store redesigned with accessibility in mind is among the completed projects. If you are not sure an audit is what you need, compare the three services.
Digital accessibility
New to the terms used here? I explain WCAG, its conformance levels and who the act covers: digital accessibility explained.
Start with the free analysis
Tell me what kind of store you run and which platform it is on. I’ll send back a single A4 page with the barriers I found. I reply within one business day.